Enugu Govt Optimises Service Delivery Via Digitalisation

The Enugu State Government says it has prioritised the service delivery through optimisation of digitalisation and increased productivity of civil servants.

The Secretary to the State Government (SSG), Prof. Chidiebere Onyia, disclosed this in an address on Tuesday in Enugu at a 4-Day Training of Administrative Officers with the theme: “Optimising Service Delivery and Productivity in the Digital Age”.

The 4-day training is organised by the Enugu State Government through the Office of the Head of Service.

Onyia noted that the state government vision of moving the state from a $4.4 billion to $30 billion economy must be carried through the years and internalised by civil servants that had embraced digitalisation and ethical productivity.

According to him, you must work hard, move with the new digital transformation and technology-driven administration before you earn a promotion as the government will never encourage laziness and absenteeism.

“I must commend the Head of Service for this vital training, which would be in a 32-hour training module meant to boost the capacity, knowledge and practicability of being proficient in using digital tools in e-government.

“The training will be a co-creation of the resource persons and you the participants. It will be all interactive and we have an array of top niche resource persons for teh training,” he said.

Earlier, the Head of Service in Enugu State, Dr Godwin Anigbo, said that the training would enhance your skills, improve service delivery, and boost efficiency and professionalism.

Anigbo said that it was designed to accelerate policy implementation and strengthen overall governance in the state, as the civil service remains central to our critical systemic reforms.

He said, “The vision of His Excellency, Gov. Peter Mbah, to build a smart, agile, resilient, and reform-driven public service for integrated and sustainable development is sincere and achievable.

“The projected exponential growth of our GDP from 4.4 billion USD to 30 billion USD largely depends on strengthening state institutions and enhancing the capacity of the very people who drive policy.

“Therefore, the groundbreaking achievements, milestones, and multi-sectoral legacies of this administration can only be sustained by strong institutions and effective policy implementation agencies.”

Anigbo noted that the participants (civil servants) in this training are critical agents of change, policy enablers, and key stakeholders in the developmental trajectory of the state.

“As the engine room and architects of service delivery, it is imperative that you embrace the realities of digital transition, disruptive innovation, new thinking, and a new culture of work.

“This training is structured around three critical pillars: E-Governance and Technology Adoption; Enhancing Communication and Presentation Skills; and Legal and Ethical Frameworks,” he said.

He also said that the state government had made robust plan to provide civil servants with digital tools to work with as well as make the training a routine affair for every cadre of civil servants in 2026.